About Us - SuiteAura

Given the highly competitive nature of the emerging AI space, SuiteAura does not publicly share details of our proprietary technology. However, we are happy to offer personalized demonstrations via secure video conference upon request.

Schedule a Demonstration

Experience SuiteAura firsthand. Book a personalized video conference with our team to see how we can transform your guest and resident experiences.

Schedule a Meeting

Our Vision

At SuiteAura, we're revolutionizing the in-stay experience through our AI-powered in-room concierge system. We envision a world where technology seamlessly enhances human connection in hospitality and healthcare, where our clients’ customers receive immediate, personalized service and their staff are empowered to focus on meaningful guest interactions. Our mission is to transform stay experiences while optimizing operational efficiency for clients of all sizes.

Our Story

SuiteAura was born from a simple observation: despite technological advancements, guest and resident service remained largely unchanged for decades. Our founders recognized that front office staff were often overwhelmed with routine requests that could be automated, while guests and residents frequently experienced delays for basic services.

In response, we developed an innovative AI solution that bridges this gap—providing immediate assistance to guests and residents while streamlining operations. What began as an idea to improve efficiency has evolved into a comprehensive platform that's redefining hospitality standards.

What Sets Us Apart

  • Sophisticated AI Technology: Our natural language processing and large language models understand conversational requests with remarkable accuracy, providing rapid, polite responses that maintain the hospitality standard.
  • Operational Intelligence: By intelligently routing 80% of common guest requests directly to appropriate departments, we eliminate communication bottlenecks and reduce wait times.
  • Flexible Implementation: Our system works as a standalone solution or can be integrated with existing property systems, making it accessible for properties of all sizes and technological capabilities.
  • Dual-Benefit Focus: Every feature we develop is designed to simultaneously enhance guest and resident satisfaction and improve operational efficiency—creating value throughout the organization’s ecosystem.

Our Commitment

  • Continuously refining our technology to better understand and serve a wide variety of client needs.
  • Supporting our hotel and healthcare partners with solutions that deliver measurable operational improvements.
  • Maintaining the highest standards of reliability and data security.
  • Creating intuitive interfaces that require minimal training for both guests and staff.
  • Developing features that adapt to the evolving landscape of hospitality and healthcare.

Leadership Team

Randy Younger - Chief Executive Officer / Chief Technology Officer

Randy brings over two decades of high tech CEO/founder experience to SuiteAura. Holding multiple technology patents, Randy has developed key highly secure and prolific solutions for both the defense and commercial sectors that address real-world challenges. Randy's vision is for technology that enhances rather than replaces human connection, and that sentiment drives our company's philosophy.

Laura Edwards - Chief Marketing / Chief Operations Officer

Laura's background spans technology innovations across healthcare and hospitality operations. Her deep understanding of service workflows enables SuiteAura to seamlessly integrate into existing operational structures. Laura leads our operations and business development team, ensuring each client experiences a smooth transition and immediate benefits.

Pam Martin - Chief Brand Officer

Pam leads our brand relations strategy with a deep understanding of customer experience and customer care. She has been an executive dealing with major brand clients such as AT&T (Formerly Bell South), Cox Communications and Arthur Blank's family office, as well as Mercedes Benz Stadium. Pam ensures our value proposition resonates with our clients while developing partnerships that expand our market presence.

Our Approach

At SuiteAura, we believe technology should adapt to your business needs—not the other way around. Our development process begins by understanding the unique challenges faced by different types of properties.

We maintain ongoing partnerships with our clients, gathering feedback and usage data to continuously refine our system. This collaborative approach ensures SuiteAura evolves to meet emerging needs while addressing the core service requirements that remain constant in hospitality.

Our implementation team works closely with each property to customize the SuiteAura experience, aligning with brand standards and specific operational workflows to maximize both guest satisfaction and efficiency gains.